Frequently Asked Questions
Get to know the products, services and policies at Thumbster Connect by reviewing our most frequently asked questions and answers.
Q: What is Thumbster Connect?
A: Thumbster Connect is an order management software as a service (SaaS) that provides the ability to store and manage customers, jobs, tickets and driver routes for businesses.
Q: How do I contact Thumbster?
A: You can either call us at (855) 757-6400 or email us at [email protected]
Q: How do I cancel my account?
A: You can cancel your account by calling us at (855) 757-6400
Q: How do I get started?
A: A Thumbster Connect employee will assist you with creating an account, training and basic setup.
Q: What kind of support does Thumbster Connect offer?
A: We are available by phone and email Monday-Friday 9am-5pm EST. We also check calls and emails frequently after hours.
Q: Does Thumbster Connect provide a mobile application for drivers out in the field?
A: Yes. Our mobile apps for both Android and IOS are included in our base level pricing tier.
Q: Is Thumbster Connect only for dumpster rental companies?
A: No. Thumbster Connect is optimized for dumpster rental companies but can be used for many rentable asset companies.
Q: How does the mobile application work?
A: Our mobile application will track drivers location and progress out in the field in real-time and allow them to view and complete tickets throughout their day. Tickets can be updated throughout the day to inform drivers of changes that can occur out in the field.
Q: What’s the difference between the web version and mobile version?
A: The web version of our platform is designed to be the primary location where all information is stored. The mobile version is specifically for drivers to view tickets and make changes/updates to those throughout their day to record accurate information that is reflected across both web and mobile.
Q: How do I access Thumbster Connect?
A: We are a 100% cloud software company. Once signup is completed, you can access your account information anywhere and anytime over the web.
Q: Do I have to download anything on my computer to use Thumbster Connect?
A: No, we are cloud based so all you need is an internet connection and an active login.
Q: Does Thumbster Connect allow tracking of my assets, either in the field or locally?
A: Yes, we allow you to name and track all of your assets by locations and allow you to update them as they move throughout their lifespan.
Q: Can I track my employees or drivers progress out in the field?
A: Yes, we allow you to track progress and status of tickets and jobs as well as where your employees are at throughout the day.
Q: Does Thumbster Connect allow me to build routes and assign to drivers out in the field?
A: Yes, you can assign/reassign tickets to drivers in real-time and they will be updated with those changes.
